Privacy Policy — How bet635 Handles Your Data

1 About This Policy

This Privacy Policy explains how bet635 ("we", "us", "the Platform") collects, uses, stores and protects personal information when you use our website, mobile app and all related services. It applies to all registered players, visitors to the bet635 website and anyone who contacts us through support channels.

By creating a bet635 account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, you should not create an account or use our services.

This policy should be read alongside the bet635 Terms and Conditions. Where any specific product or promotional terms conflict with this policy on privacy matters, this policy takes precedence.

2 Data We Collect

The personal information bet635 collects falls into several categories depending on how you interact with the platform:

Registration Data

When you create a bet635 account, we collect your full name, date of birth, email address, phone number and chosen username. This information is required to open your account and is used to verify your identity.

Verification Documents

As part of our account verification process, we may request a copy of a government-issued identity document (such as your CNIC or passport) and proof of address. These documents are used for identity verification and anti-money laundering compliance only.

Transaction Data

Every deposit, withdrawal, bonus claim and bet placed on the platform generates transaction records. These include amounts in PKR, timestamps, payment method identifiers and the outcome of betting activity. This data is necessary to manage your account balance and resolve any disputes.

Device and Technical Data

When you access bet635 via browser or app, we automatically collect certain technical data including your IP address, device type, operating system, browser version and session activity. This is used for security monitoring and to improve platform performance for Pakistan users.

Communication Data

If you contact support via live chat or email, the content of those conversations is stored. This allows us to track the resolution of your query and refer back to previous interactions if the same issue recurs.

3 How We Use Your Data

The table below summarises the main purposes for which bet635 uses your personal data and the basis for doing so:

We only use your data for the purposes listed above. We do not use automated decision-making or profiling in ways that produce legal or similarly significant effects on your account without human review being available.

4 Payments & PKR Processing

bet635 processes all account transactions in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer or card, your payment details are transmitted directly to the relevant payment processor over an encrypted connection. bet635 does not store your full card number, JazzCash wallet PIN or Easypaisa MPIN on our servers.

Payment processors we work with receive only the data they need to complete a specific transaction — typically your name, the transaction amount in PKR and an account reference number. These processors operate their own privacy and security standards. bet635 selects payment partners that maintain strong data protection practices.

Transaction History

Your bet635 account dashboard shows a full history of all deposits, withdrawals and bet settlements. This history is stored for account management purposes and may be reviewed if you raise a dispute or if our fraud prevention team identifies unusual account activity. Transaction records are retained as set out in Section 7 of this policy.

5 Sharing Your Data

bet635 does not sell, rent or trade your personal data to any third party for their own marketing purposes. Your data may be shared in the following limited circumstances only:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive transaction data necessary to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party services used to verify government-issued identity documents receive only the data required for that verification check.
• Fraud prevention services: Anonymised or pseudonymised device and behavioural signals may be shared with fraud detection partners to protect the platform and its players.
• Game and casino providers: Third-party game studios that supply casino games and live dealer tables receive the minimum session and account data required to run and settle those games.
• Legal requirements: Where required by applicable law or a lawful authority, bet635 may disclose account or transaction data. We will only comply with requests that are legally valid and properly documented.

All third parties that receive personal data from bet635 are required to handle it securely and use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own commercial purposes.

6 Cookies & Tracking

bet635 uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how players interact with the website and app. Cookies are small text files stored on your device when you visit the site.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle your login session, account security tokens and basic navigation. Without these, bet635 cannot operate correctly.
• Functional cookies: Remember your preferences such as language settings, preferred deposit method display and notification choices.
• Analytics cookies: Collect aggregated, anonymised data about how pages are used — which sections are visited most, how long sessions last and where players navigate. This helps us improve the platform experience for Pakistan users.
• Security cookies: Help detect unusual login patterns, repeated failed authentication attempts and potential automated bot activity on accounts.

Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent you from logging into your account and using core platform features. Most modern browsers allow you to view, delete and block cookies on a per-site basis through the browser's privacy or security settings menu.

bet635 does not use cookies to serve targeted advertising from third-party ad networks on external websites.

7 Data Retention

bet635 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:

• Account registration data: Retained for the duration of your account and for a minimum of five years after closure to meet anti-money laundering record-keeping obligations.
• Transaction and betting records: Retained for five years from the date of each transaction. This applies to PKR deposits, withdrawals, bonus claims and bet settlements.
• Identity verification documents: Retained for five years after account closure or the completion of the verification process, whichever is later.
• Support communications: Retained for three years from the date of each interaction unless the matter is subject to ongoing dispute resolution.
• Technical and device data: Retained for up to 24 months for security and fraud prevention analysis, after which it is anonymised or deleted.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to an individual player. If you request account deletion, we will process your request subject to any legal retention obligations that require us to keep certain records.

8 Security Measures

Protecting your personal data is a core responsibility at bet635. We implement a range of technical and organisational security measures to keep your data safe:

• All data in transit between your device and bet635 is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using strong one-way hashing — bet635 staff cannot see your actual password.
• Access to personal data within the bet635 team is limited to staff with a specific need to access it for their role.
• Automated systems monitor for unusual login activity, repeated authentication failures and account access from unfamiliar devices or locations.
• Regular internal reviews of data handling processes are conducted to identify and address potential vulnerabilities.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your bet635 account and do not share it with anyone. If you believe your account has been compromised, contact support immediately via live chat so we can help you secure it.

9 Your Rights

As a bet635 player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team via live chat or the email address listed in the footer of this page:

10 Children's Privacy

bet635 is strictly an adult platform. We do not knowingly collect personal data from individuals under 18 years of age. Age verification is performed during the registration process and may be re-verified at any point during a player's use of the platform.

If we become aware that a minor has registered an account or provided personal data, we will close the account, void any associated balances and delete the relevant personal data promptly. If you are a parent or guardian and believe your child has created a bet635 account, please contact us immediately via live chat so we can take action without delay.

We encourage parents and guardians to make use of parental control software to prevent underage access to online betting and gaming platforms. Details on available self-restriction and parental tools are available on our Responsible Gaming page.

11 Policy Updates

bet635 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements in our data practices or developments in the regulatory environment. The date of the most recent revision is always displayed at the top of this page.

When we make significant changes — such as introducing new ways of using your data or changing how long we retain certain records — we will notify registered players via email or an in-platform notification at least seven days before the update takes effect, where reasonably practicable.

Minor clarifications and corrections that do not materially affect your rights may be applied without advance notice. Your continued use of bet635 after an update constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using the platform and contact support to request account closure.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information has been handled, our support team is available 24 hours a day, 7 days a week via live chat. You can access live chat from the bottom-right corner of any page on the website or from within the bet635 mobile app.

For formal written data enquiries, you can reach us at the email address displayed in the footer of this page. When writing to us about a data matter, please include your registered username and clearly state the nature of your request — for example, access request, correction, deletion or complaint. This helps us route your query to the right team and respond efficiently.

We take privacy concerns seriously. If you feel a concern has not been resolved to your satisfaction after contacting us, you are entitled to escalate the matter through appropriate channels. bet635 is committed to resolving all legitimate privacy complaints fairly and transparently.